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AI Use Policy

Computerized AI Ltd — Transparency, Demonstration Data & Human Oversight
Effective date: 9 July 2026 · Last reviewed: 9 July 2026

1. Purpose

This AI Use Policy explains how Computerized AI Ltd (“Computerized AI”) uses artificial intelligence in its own operations, marketing, demonstrations, and client work. It forms part of our Terms and Conditions and should be read with our Privacy Policy. It reflects our commitments to transparency, data protection, and human oversight.

2. Where We Use AI

  • Client deliverables: we design and build AI-powered automation systems (for example, intake handling, comparables analysis, follow-up, and communication drafting) that operate inside a client’s existing tools.
  • Demonstrations and proofs of concept: we build non-production demonstration systems to show what a comparable production system could do.
  • Our own operations: we may use AI tools to assist with drafting, research, personalisation of outreach, and internal analysis, always with human review before anything is sent or relied upon.

3. Demonstration Data Statement

This section is our formal statement about the data shown in our demonstration pages and proof-of-concept files, including “deal intelligence” snapshots and use-case documents.

  • All deal, transaction, property, pipeline, financial, and party-name data in demonstrations is fictitious or synthetically generated and is labelled as use-case material.
  • No production data, no live client data, and no operational data from any business is used in any demonstration or POC.
  • Demonstrations are proofs of concept only: they illustrate capability and are not warranted for accuracy or fit for operational use.
  • Where a demonstration is personalised, only the recipient’s business contact details (name, role, company) are used, as described in our Privacy Policy; the underlying records remain fictitious.
  • Any resemblance between fictitious demonstration content and real persons, properties, or transactions is coincidental.

4. Client Data in Engagements

When we build production systems for clients, we handle client data under a written engagement and, where personal data is involved, a data processing agreement compliant with Article 28 UK GDPR. Our commitments:

  • Client data is used only to deliver the agreed engagement. It is never used to build demonstrations for other prospects.
  • We do not use client data to train our own or third-party AI models, and we configure third-party AI services so that client inputs are not used for provider model training (for example, via API terms or opt-outs that exclude data from training).
  • Client environments and data are logically separated. Access is limited to team members working on the engagement.
  • On termination, client data is returned or deleted in accordance with the engagement terms.

5. Human Oversight and Accuracy

AI systems are probabilistic and can produce incorrect or incomplete output. We apply the following controls:

  • Human-in-the-loop design: systems we build for decisions with legal or similarly significant effects on individuals include human review points, and we advise clients on where oversight is required.
  • Testing before production: deliverables are tested against agreed acceptance criteria before go-live; POCs are never promoted to production without a hardening phase.
  • Output review in our own operations: outreach and client-facing content drafted with AI assistance is reviewed by a person before sending.
  • No professional advice: AI outputs from our systems are not legal, financial, tax, or real-estate advice.

6. Third-Party AI Providers

We use established third-party AI model providers and infrastructure services. We select providers with regard to security posture, data-handling terms (including no training on customer data by default or by configuration), and regional data-residency options where clients require them. A current list of sub-processors used in a client engagement is available on request and is fixed in the engagement’s data processing agreement.

7. Prohibited Uses

We will not knowingly design, build, or operate AI systems for: unlawful surveillance or social scoring; deception of end users about whether they are interacting with an AI system; discriminatory profiling on protected characteristics; manipulation of vulnerable groups; or any use prohibited by applicable law, including practices prohibited under the EU Artificial Intelligence Act where it applies. Where a client’s requested use case appears high-risk under applicable AI regulation, we will identify the applicable obligations before proceeding.

8. Compliance and Standards

  • Data protection: UK GDPR, Data Protection Act 2018, EU GDPR where applicable — see our Privacy Policy.
  • Marketing: PECR (UK) and CAN-SPAM (US) for outreach conducted with AI-assisted personalisation.
  • AI regulation: we monitor the EU AI Act and emerging UK and US AI guidance, and update this policy as obligations take effect.
  • Security: access controls, encryption in transit, least-privilege access, and vendor due diligence.

9. Questions and Review

This policy is reviewed at least annually and when our practices or applicable law change materially. Questions or concerns about our use of AI: admin@computerized.ai.